CleanWhale > FAQ > How do I contact my cleaner?

How do I contact my cleaner?

Write to us in a messenger or call the call centre, and we will give you the phone number of the cleaner assigned to your booking.

It is genuinely useful in a few situations: the cleaner is already on the way and you are running late, you need to pass on the entrance code or the floor, or you want to warn them about a dog behind the door.

For anything else it is faster to write to the manager. Changing the date or time, adding services, questions about the price and complaints about quality are all handled in our system, and the cleaner can neither change the amount nor move the booking.

If the cleaner is late, tell us rather than waiting. Sometimes it is a delay on the previous job, and we will give you a realistic arrival time or send someone else. Any arrangement that affects the price or the scope of work should go through the manager, so that it is recorded in the booking and not lost in a private chat.

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How do I contact my cleaner?

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