What do I do if I am not happy with the quality of the cleaning?

Question

What do I do if I am not happy with the quality of the cleaning?

Accepted Answer

Write to us the same day or the next one — by messenger, by email or through your personal account. Describe what exactly was not done and attach photos: a picture immediately shows whether an area was missed or whether a mark physically cannot be removed.

Then there are two outcomes. If the cleaner really did miss something, the team comes back and finishes the job free of charge, usually within twenty-four hours. If coming back is no longer practical or convenient for you, we refund part of the amount.

Some things cleaning does not fix: grout driven into unglazed tiles, spatula scratches on laminate, paint under a layer of varnish, glass clouded by mortar. The cleaner warns about this on site, before the work is finished rather than after a complaint.

Complaints are handled by a manager, not by the cleaner who did the job, so the outcome does not depend on how a conversation in the flat happened to go.

What do I do if I am not happy with the quality of the cleaning?

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