How does billing work?

Online payments are handled by our payment service provider, which lets us accept Visa and Mastercard issued anywhere, including foreign cards. Your card details go straight to the provider and are never seen or stored by our staff.

The order of events is always the same: you book, the cleaning is done, and only then do you pay. The link in the confirmation email and your personal account both lead to the same secure payment page, and after the payment a receipt is sent to your email.

The amount is fixed when you book. Nothing is charged automatically without you confirming it, and there are no stored subscriptions that debit your card on their own — even with a regular cleaning schedule, every visit is paid separately.

If a payment fails, the usual reasons are a bank limit on online transactions or 3-D Secure not being confirmed. Try again from the same link or pay in cash to the cleaner; nothing is lost in the meantime.