How does billing work?
We work with the payment service provider, which allows us to accept payments from any international cards, such as VISA and MasterCard of all types.
If you need a refund, it will be paid to the same card that was billed. To get a refund, call us at +380 (93) 0-935-735.
The time within which you will receive the money depends on your bank and the system.
The data are sent through a separate encrypted channel. Your personal information is safe with us and cannot be intercepted. The data are transferred in an encrypted form and are stored only on the specialized server of the system.
Other frequently asked questions
Do I need to provide my own cleaning supplies?
Our experts have everything they need to clean the entire apartment and wash the windows. We use professional supplies, and every employee has a vacuum cleaner. You only need to open the door.
Do you clean in detached houses?
Yes, we provide cleaning in summer homes, detached houses, row houses and apartments with non-standard floor plans. You can book a cleaning via our website: specify the number of rooms and bathrooms; add floor space in square meters in the comments. You can also make a booking on social media or via our call center.
Do you work only in Kyiv?
We also accept orders for Brovary, Irpin, Vyshhorod, Bucha and Vyshneve at no extra charge. Our cleaners can also provide services in other places located up to 40 kilometers from the city center. In that case, you will have to pay an extra fee of UAH 150 to 370.
We are an international company. We also work in Belarus: Minsk, Brest, Polotsk and Salihorsk, and also in Riga, Latvia.
Who are your cleaners?
We have been working since 2016. We have an experienced team and a smoothly running recruitment and training system. We do a thorough background check accompanied by several interviews, test cleanings and exams. All our cleaners have been verified.
Can you bring my keys to me after the cleaning?
Yes, we have a key delivery service. We can take your keys before the cleaning and deliver them afterwards. You can also give us the keys in advance.
What if I am not happy with the quality of the cleaning?
We will find the solution as quickly as possible. If you can take pictures, please do it and send them to our email or our social media accounts. You will get a response immediately, and we will start working on a solution right away. We respond to criticism and make sure to fix our mistakes. If the quality of the cleaning is low, we can give you a refund and offer you a free clean.
Do you offer deep cleaning?
We mostly avoid this word. Any cleaning that we do is thorough. What you may consider deep cleaning would be standard cleaning plus several extra services. If you need to have an apartment cleaned that has not been cleaned or lived in for several years, or where something happened, please contact us to discuss that service. Most likely, it will be an hourly rate of UAH 200 per hour.
Can I order dry cleaning and apartment cleaning simultaneously?
Yes, we have designated dry cleaning professionals, so you can order dry cleaning to be done independently or at the same time as the home cleaning. It will not affect the duration of the cleaning.
How do I cancel my order?
When you make a booking on the website, you receive a confirmation email. It has links to pay, edit or cancel the booking. You can cancel the booking by yourself up to 12 hours before the appointment. If you need to cancel less than 12 hours before the appointment, contact our call center or message us on social media.
How do I make a booking?
You can make a booking online, over the phone or on social media. If you make a booking online, you can pay by card right away. If you make a booking over the phone or on social media and want to pay online, tell our manager about it, and we will send a payment link to your phone.
Please note that bonus points and the loyalty scheme only work if you make a booking online via your profile.
Do you have powerful vacuum cleaners?
Yes, apart from compact vacuum cleaners we have professional vacuum cleaners from Kärcher. If you think you need one for your home, please notify us when you make a booking.
Why do you need a steam cleaner?
We clean hard-to-access places and tile joints using a steam cleaner. We can also steam any kitchen surfaces, appliances and walls. We do not use a steam cleaner for dry cleaning of your furniture or curtains.
When should I book a cleaning?
You can make a booking even for the same day, and our cleaners will be there three hours after the booking. You can also make a booking in advance. If you make an appointment a month from now, no worries: we will be there in time.
You can choose the option "no specific time" (we will warn you about the arrival of our cleaner beforehand) or "I will specify the time a day before the cleaning" (we will contact you and decide at what time the cleaning will start).
Window cleaning
We wash the windows from both sides, including the frame and windowsills. A window is two sections that don't go down all the way to the floor or one section of a French window. A balcony door is calculated as one window. Windows with two frames are calculated as two windows.
Kitchen cleaning
We offer cleaning of the entire kitchen, including the appliances and the furniture, inside and out. We will wash your fridge, your microwave, your oven and exhaust hood, we will remove everything from kitchen cabinets and wash them inside and out. We will wash the floors, windowsills, furniture, baseboards and doors; we will take out the trash and tidy up. You can make an appointment for kitchen cleaning only without booking a cleaning in the entire apartment.
Powerful vacuum cleaner
We have vacuum cleaners that are more powerful, but they are only delivered by cleaners who drive their own cars. If you need this vacuum cleaner for your home, please warn us beforehand (tell the call center agent or leave a note when you make a booking online).
Deep clean
We mostly avoid this word. Any cleaning that we do is thorough. What you may consider deep cleaning would be standard cleaning plus several extra services. If you need to have an apartment cleaned that has not been cleaned or lived in for several years, or where something happened, please contact us to discuss that service. Most likely, it will be an hourly rate of UAH 200 per hour.
Tiling and tile joints
We clean the tiling as part of any standard cleaning. We will clean the tiles in the kitchen and in the bathroom. If you need to clean the tile joints, warn us beforehand, and we will bring a steam cleaner. It is an extra option with an extra charge.
How do you count bathrooms?
If the room with the toilet is separate from the one with the bathtub or shower, they are still counted as one bathroom. A shower cubicle is not calculated separately and is cleaned at no extra charge. If you have two baths or two toilets, that counts as two bathrooms.
How do you calculate windows?
We have a dedicated page where we illustrate how we calculate windows. A window is two sections that don't go down all the way to the floor or one section of a French window. We calculate windows with two frames as two windows. We calculate a balcony door as one window.
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