Do we sign a contract?

For private clients the relationship is governed by a public offer agreement, which is published on the website and available at any time. By confirming a booking you accept it, so there is nothing to sign and no paperwork to exchange.

The agreement sets out what is included in a cleaning, how the price is calculated, the rules for cancelling and rescheduling, the quality guarantee and our liability for damaged property. It is worth reading the sections on cancellation deadlines and on the guarantee — those are the ones clients ask about most often.

Companies work differently: for offices and commercial premises we sign a normal written contract with a schedule of visits, prices and payment terms, plus acts of services rendered every month. Landlords and property managers can have one contract covering several addresses, with a single invoice and separate acts per address.

If your organisation needs specific wording or extra clauses, send them to the manager before the first visit.