How do I get a refund if I cancel?

A refund is made by the same method as the payment: if you paid by card, the money goes back to that card — such sums are not refunded in cash. That is a rule of the international payment systems rather than ours.

The term is up to seven calendar days from the day we receive your refund request, and the amount refunded equals the amount paid.

To start a refund, write to info@kytt.com.ua with the date of the booking, the amount and the reason. If the charge was made in error, attach the receipt confirming the transaction.

One practical detail: if you cancel at least 12 hours before the start, the hold is released automatically and a request is usually unnecessary — the bank returns the money through its standard procedure. A request is needed when the payment has already gone through in full.