How do I get a refund if I cancel?

Online payments are handled by our payment service provider, which lets us accept Visa and Mastercard issued anywhere, including foreign cards. Your card details go straight to the provider and are never seen or stored by our staff.

The order of events is always the same: you book, the cleaning is done, and only then do you pay. The link in the confirmation email and your personal account both lead to the same secure payment page, and after the payment a receipt is sent to your email.

The amount is fixed when you book. Nothing is charged automatically without you confirming it, and there are no stored subscriptions that debit your card on their own — even with a regular cleaning schedule, every visit is paid separately.

If a payment fails, the usual reasons are a bank limit on online transactions or 3-D Secure not being confirmed. Try again from the same link or pay in cash to the cleaner; nothing is lost in the meantime.

We can provide the documents an organisation normally needs: an invoice for payment, an act of services rendered and a letter confirming the services provided. Tell the manager your company details when you book, and the documents are prepared together with the booking rather than a month later.

For regular office cleaning we usually invoice once a month for all visits in that period, which keeps the accounting simple: one payment, one act, one set of documents.

Landlords and property managers with several addresses can work under a single contract: the invoice is issued as one document, and the acts are drawn up separately for each address.

Documents are sent by email, and originals can be posted or handed over by courier if your accounting department needs signed hard copies. If your company requires a particular format, a specific wording of the service description or a set of numbered fields, send a sample to the manager and we will follow it.

For private clients the relationship is governed by a public offer agreement, which is published on the website and available at any time. By confirming a booking you accept it, so there is nothing to sign and no paperwork to exchange.

The agreement sets out what is included in a cleaning, how the price is calculated, the rules for cancelling and rescheduling, the quality guarantee and our liability for damaged property. It is worth reading the sections on cancellation deadlines and on the guarantee — those are the ones clients ask about most often.

Companies work differently: for offices and commercial premises we sign a normal written contract with a schedule of visits, prices and payment terms, plus acts of services rendered every month. Landlords and property managers can have one contract covering several addresses, with a single invoice and separate acts per address.

If your organisation needs specific wording or extra clauses, send them to the manager before the first visit.

It depends on how you pay. If you pay in cash, there is no fiscal receipt — that follows Ukrainian legislation on cash settlements, and we do not issue one.

What you do get with a cash payment is the record of the booking: the confirmation email with the list of services and the amount, the completed checklist for the visit, and an SMS confirming that the order is closed. For most private clients that is enough to see exactly what was paid for.

If you pay by card, the payment receipt from the payment provider is the fiscal document. It arrives by email, shows the amount and the date, and can be used for an expense report.

Companies and private entrepreneurs get a full set of documents: an invoice, an act of services rendered and a confirmation letter if needed. Tell the manager the details when you book, so the paperwork is prepared in advance rather than requested afterwards.

You can pay by card or in cash, and always after the cleaning is finished. We do not ask for prepayment: you look at the result first and pay once you are satisfied with it.

Card payment is made online through the link in your confirmation email or in your personal account. The payment is processed by our payment provider, so your card details never reach the cleaner or the manager. Cash is handed to the cleaner at the end of the visit, and it helps to have the exact amount — cleaners do not carry change.

Companies pay by bank transfer against an invoice, with closing documents provided. For regular office cleaning we normally invoice once a month for all visits.

The amount is fixed when you book and does not change on site. Promo codes and the regularity discount are applied to that amount before the visit, so what you see in the calculator is what you pay.