CleanWhale > FAQ > Who are your cleaners?

Who are your cleaners?

Our cleaners are employed staff, not anonymous freelancers found through classified ads. Everyone signs a contract, provides identity documents and completes training with a supervisor before the first visit.

We have been working since 2016 and have built a stable team along with a call centre and managers who handle every booking. That matters in practice: if something goes wrong, you talk to the company, not to the person who happened to hold the mop.

Training covers our checklist, professional chemicals and equipment, and safety — which products must never be mixed and which surfaces need a gentler approach. Cleaners who work on dry cleaning or post-renovation jobs go through additional training for those tools.

Ratings keep the standard up. After each visit you can score the work, and those scores decide how many bookings a cleaner receives. You can also request the same person again, and many clients in Kyiv have been booking one particular cleaner for years.

Order window cleaning Order apartment cleaning

Who are your cleaners?

Other frequently asked questions