What if I am not happy with the quality of the cleaning?

Question

What if I am not happy with the quality of the cleaning?

Accepted Answer

Write to us the same day or the next one — by messenger, email or through the call centre — and attach photos of the specific spots rather than a general view of the room. Photos make it clear straight away whether something was missed or whether a mark simply cannot be removed by cleaning.

We answer on the day we receive the complaint. If the cleaner skipped something, the team comes back and finishes the job free of charge. If the cleaning was poor overall, we refund the payment.

Please contact us within twenty-four hours of the visit. After a week nobody can tell what the cleaner left behind and what appeared later, and the conversation becomes pointless for both sides.

It is worth separating dirt from wear. Yellowed enamel, scratched laminate, dark grout and years of limescale on a tap are not removed by an ordinary cleaning, and the cleaner warns you about that before starting work.

What if I am not happy with the quality of the cleaning?

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