What to do if there is a damage?

Tell us on the same day. Send a photo of the damaged item to a messenger or call the call centre, and the manager will take the case from there.

The company covers the damage, not the cleaner personally. We have an insurance fund for exactly this, and depending on the case we arrange a repair, a replacement or a refund of the value along with the cost of the cleaning itself.

You do not need to argue with the person who was in your flat, and the cleaner is not fined for reporting an accident. That is deliberate: it is the reason breakages are reported openly instead of being hidden, which is worse for everyone.

Two practical notes. Valuable or fragile items — collectible glassware, art, electronics without a stable stand — are better put away before the visit or pointed out to the cleaner. And pre-existing damage, such as a chipped tile or a cracked shelf, is worth mentioning at the start, so there is no confusion afterwards.