Can I cancel, postpone or change the booking?

All three are possible, and all three are done in the same place: the confirmation email you received after booking, or your personal account. Each booking there has links to change it, move it or cancel it.

Moving a visit is free up to twelve hours before the start. Within that window, write or call: we will usually offer another time on the same day, which is better than losing the slot entirely.

Changing the content of a booking is easier than changing its time. You can add windows, the oven or the fridge, or remove something you no longer need, and the price is recalculated straight away. Adding extras on the day itself is possible only if the cleaner still has time before the next booking, so it is worth doing in advance.

Changing the address is treated as a new route: if the new location is in another part of Kyiv, we will offer the nearest free slot instead. Skipping one visit does not break a subscription or its regularity discount.