What happens if I destroy the customer's property?

Question

What happens if I destroy the customer's property?

Accepted Answer

Nothing terrible, and you will not be paying the full cost out of your own pocket. The company has an insurance fund that covers exactly this kind of situation — that is what it exists for.

The procedure is simple: tell the client straight away, photograph the damage and write to your manager. Do not try to repair or glue anything, and do not negotiate on your own — going through the company is faster and clearer for everyone.

From there the manager handles it, agreeing a repair, a replacement or compensation with the client. You do not have to deal with the complaint directly, and the process is not run against you.

The worst thing you can do is stay silent and leave. Hidden damage always surfaces, but by then it is a dispute about trust. An accident reported immediately is an ordinary working situation, and nobody is dismissed for it. Training covers how to handle fragile surfaces to make such cases rarer.

What happens if I destroy the customer's property?

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